Thank you for choosing ELEGANCE DECOR LLC. We want you to be satisfied with your purchase. If you are not satisfied with our product, we offer the following refund policy:
- Refund Policy
Return Period: You may request a refund within 30 days of receiving your product. Requests received after 30 days will not be accepted.
Return Requirements: Returned products must be unused and in their original packaging, complete with all accessories and tags. We reserve the right to deny returns if the product is damaged or has been used. - Return Procedure
Contact Information: To request a return, please contact our Customer Service team via email at [email protected] and provide your order number and reason for return.
Return Authorization: Our Customer Service team will provide you with a return authorization notice and detailed return address and instructions.
Return Package: Please return the product, along with its original packaging, to the address provided. We recommend using a tracked shipping method to ensure the safe delivery of your return package. 3. Refund Processing
Once we receive the returned product and confirm its eligibility for return, we will process the refund. Refunds will be issued to the original payment method and processing time is typically 5-10 business days, depending on your bank or payment processor. - Shipping Costs
Original and return shipping costs are generally non-refundable unless the return is due to an error on our part (e.g., incorrect or damaged product). - Non-Returnable Items
Certain types of merchandise are not returnable. Please confirm this with our customer service before purchasing. - Special Circumstances
For refunds due to damage or defects, please contact us within 48 hours of receiving the product. Please provide relevant photos and a description to assist us.
If you have any questions or require further clarification, please feel free to contact us:
Email: [email protected]
Phone: (970) 964-9047
Thank you for your trust and support of ELEGANCE DECOR LLC. We look forward to providing you with excellent service!